Returns & Exchanges

At Alchemy Jeweler, we want you to be completely enchanted by your handcrafted pieces. If your selection isn't a perfect fit, we offer a 30-day return or exchange window for all unworn items in their original packaging.

1

Initiate Your Request

Log into our returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Parcel

Place the jewelry in its original velvet pouch and box, ensuring all certificates of authenticity are included to qualify for a full refund.

3

Ship with Care

Affix the prepaid insured shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our master jewelers verify the condition of the piece, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing